{"id":2144,"date":"2024-11-12T07:49:03","date_gmt":"2024-11-12T07:49:03","guid":{"rendered":"https:\/\/www.drawstitch.com\/blog\/?post_type=knowledge-base&#038;p=2144"},"modified":"2025-10-21T11:28:27","modified_gmt":"2025-10-21T11:28:27","slug":"how-to-reset-drawings-if-it-stops-responding-due-to-an-unsupported-file","status":"publish","type":"knowledge-base","link":"https:\/\/www.drawstitch.com\/blog\/knowledge-base\/how-to-reset-drawings-if-it-stops-responding-due-to-an-unsupported-file\/","title":{"rendered":"How to Reset DRAWings if It Stops Responding Due to an Unsupported File"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If DRAWings is unresponsive due to an unsupported file being opened, it may try to load this file each time it starts, causing the software to freeze. To fix this, reset the software installation by following these steps:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Steps to Reset DRAWings (X, XI or XII) on Windows <\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Run DRAWings with the Reset Option<\/strong>:\n<ul class=\"wp-block-list\">\n<li>In the <strong>Start<\/strong> menu, navigate to <strong>All Programs<\/strong> > <strong>DRAWings PRO XII<\/strong> > and select <strong>DRAWings PRO XII 64bit<\/strong>.<\/li>\n\n\n\n<li><strong>Hold down the Alt key<\/strong> on your keyboard, then click on <strong>DRAWings PRO XII 64bit<\/strong> to open it. <strong>Keep holding the Alt key<\/strong> until the Maintenance dialog appears.<\/li>\n\n\n\n<li>If the dialog does not appear, repeat this <a href=\"https:\/\/www.drawstitch.com\/blog\/knowledge-base\/how-to-use-step-fill-stitches-density-styles-underlay-and-gradient-blending\/\">step<\/a>, ensuring the <strong>Alt <\/strong>key is held down before clicking on the software icon.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Reset the Software<\/strong>:<br>When the <strong>Maintenance<\/strong> dialog appears, click <strong>OK<\/strong> to reset DRAWings to its default state.<br><img loading=\"lazy\" decoding=\"async\" width=\"378\" height=\"303\" class=\"wp-image-2145\" style=\"width: 378px;\" src=\"https:\/\/www.drawstitch.com\/blog\/wp-content\/uploads\/2024\/11\/maintenance.webp\" alt=\"maintenance\" title=\"\" srcset=\"https:\/\/www.drawstitch.com\/blog\/wp-content\/uploads\/2024\/11\/maintenance.webp 378w, https:\/\/www.drawstitch.com\/blog\/wp-content\/uploads\/2024\/11\/maintenance-300x240.webp 300w\" sizes=\"auto, (max-width: 378px) 100vw, 378px\" \/><\/li>\n\n\n\n<li><strong>Open DRAWings<\/strong>:<br>The software should now start normally without attempting to load the unsupported file.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">Steps to Reset DRAWings (X, XI or XII) on macOS<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Open the Applications Folder<\/strong>: <br>In <strong>Finder<\/strong>, go to the <strong>Applications<\/strong> folder and locate the <strong>DRAWings XII<\/strong> app.<\/li>\n\n\n\n<li><strong>Start DRAWings with the Reset Option<\/strong>:<br>Hold down the <strong>Alt<\/strong> key on your keyboard. While holding the Alt key, double-click the <strong>DRAWings XII<\/strong> app. <strong>Do not release the Alt key<\/strong> until the next step.<\/li>\n\n\n\n<li><strong>Open the Maintenance Dialog<\/strong>: <br>The <strong>Maintenance<\/strong> dialog should appear. If it does not, repeat the steps above, ensuring that you hold down the Alt key before double-clicking on the app.<\/li>\n\n\n\n<li><strong>Reset the Software<\/strong>: <br>In the Maintenance dialog, click <strong>OK<\/strong> to reset all settings.<\/li>\n\n\n\n<li><strong>Restart DRAWings<\/strong>:<br>DRAWings should now start normally without attempting to load the unsupported file.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">This reset will remove the problematic file from the welcome screen and restore the default software settings. If you continue to experience issues, please contact DRAWings support for further assistance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If DRAWings is unresponsive due to an unsupported file being opened, it may try to load this file each time it starts, causing the software to freeze. To fix this, reset the software installation by following these steps: Steps to Reset DRAWings (X, XI or XII) on Windows Steps to Reset DRAWings (X, XI or&#8230;<\/p>\n","protected":false},"author":1,"featured_media":1287,"template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":""},"categories-kb":[308,306],"class_list":["post-2144","knowledge-base","type-knowledge-base","status-publish","has-post-thumbnail","hentry","categories-kb-how-to-faqs","categories-kb-support"],"acf":[],"taxonomy_info":{"categories-kb":[{"value":308,"label":"How to FAQs"},{"value":306,"label":"Support"}]},"featured_image_src_large":["https:\/\/www.drawstitch.com\/blog\/wp-content\/uploads\/2024\/04\/DRAWingsXII_head.webp",800,414,false],"author_info":{"display_name":"DRAWings Embroidery Software","author_link":"https:\/\/www.drawstitch.com\/blog\/author\/drawings\/"},"comment_info":"","_links":{"self":[{"href":"https:\/\/www.drawstitch.com\/blog\/wp-json\/wp\/v2\/knowledge-base\/2144","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.drawstitch.com\/blog\/wp-json\/wp\/v2\/knowledge-base"}],"about":[{"href":"https:\/\/www.drawstitch.com\/blog\/wp-json\/wp\/v2\/types\/knowledge-base"}],"author":[{"embeddable":true,"href":"https:\/\/www.drawstitch.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.drawstitch.com\/blog\/wp-json\/wp\/v2\/media\/1287"}],"wp:attachment":[{"href":"https:\/\/www.drawstitch.com\/blog\/wp-json\/wp\/v2\/media?parent=2144"}],"wp:term":[{"taxonomy":"categories-kb","embeddable":true,"href":"https:\/\/www.drawstitch.com\/blog\/wp-json\/wp\/v2\/categories-kb?post=2144"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}