{"id":2107,"date":"2024-11-11T10:49:51","date_gmt":"2024-11-11T10:49:51","guid":{"rendered":"https:\/\/www.drawstitch.com\/blog\/?post_type=knowledge-base&#038;p=2107"},"modified":"2025-12-03T13:58:51","modified_gmt":"2025-12-03T13:58:51","slug":"understanding-and-resolving-cbu-failure-or-error-80004002-in-drawings","status":"publish","type":"knowledge-base","link":"https:\/\/www.drawstitch.com\/blog\/knowledge-base\/understanding-and-resolving-cbu-failure-or-error-80004002-in-drawings\/","title":{"rendered":"Understanding and Resolving CBU Failure or Error #80004002 in DRAWings"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If you receive a <strong>CBU Failure<\/strong> or <strong>Error #80004002<\/strong> when launching DRAWings, it means the software cannot detect the USB security key (dongle). This error can occur due to connection issues, outdated drivers, or a defective dongle.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Follow the steps below to troubleshoot and resolve the issue:<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Step-by-Step Troubleshooting<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Ensure the USB Dongle is Properly Connected<\/strong>:<br>Confirm that the USB dongle is plugged directly into a <strong>USB port on your computer<\/strong>. <strong>Avoid using a USB hub<\/strong>, as some hubs can cause connection issues.<\/li>\n\n\n\n<li><strong>Reconnect the Dongle<\/strong>:<br>If the error persists, remove the dongle, wait <strong>10 seconds<\/strong>, and plug it back into a different USB port. Attempt to restart DRAWings to see if the error is resolved.<\/li>\n\n\n\n<li><strong>Update Dongle Drivers (for Serial Numbers Starting with &#8220;50-0&#8221; and Metal Housing)<\/strong>:<br>If your dongle\u2019s serial number starts with &#8220;50-0&#8221; and it has a metal casing, download and install the latest drivers for the key:\n<ul class=\"wp-block-list\">\n<li><strong>Download Link<\/strong>: <a href=\"https:\/\/www.marx.com\/downloads\/drivers-and-diagnostic\/cbusetup\/CBUSetup-7Feb2022.zip\" target=\"_blank\" rel=\"noopener\">Marx CBUSetup Driver<\/a><\/li>\n\n\n\n<li>Unzip the downloaded file and run the <strong>CBUSetup.exe<\/strong> installer to update the drivers.<\/li>\n\n\n\n<li>After installing the drivers, restart your computer and attempt to launch DRAWings again.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Check for Hardware Issues<\/strong>:<br>The USB dongle, like other electronic devices, may eventually fail. If the steps above do not resolve the error, the dongle might be defective. <strong>Contact DRAWings Support<\/strong> to arrange a replacement if needed.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Additional Diagnostic Steps for Persistent Issues<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Find the Event Log for DRAWings 8 and Earlier Versions<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>For Windows Vista or Windows 7<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to <strong>Start<\/strong> &gt; <strong>Control Panel<\/strong>.<\/li>\n\n\n\n<li>Open <strong>Administrative Tools<\/strong> and select <strong>Event Viewer<\/strong>.<\/li>\n\n\n\n<li>If a warning appears, click <strong>Continue<\/strong>.<\/li>\n\n\n\n<li>In Event Viewer, navigate to <strong>Applications and Services Logs<\/strong> on the left.<\/li>\n\n\n\n<li>Right-click <strong>DRAWings<\/strong> and select <strong>Save Event As<\/strong>.<\/li>\n\n\n\n<li>Save the Event Log as a <strong>.evtx file<\/strong> and email it to DRAWings support for further analysis.<\/li>\n<\/ol>\n\n\n\n<ol class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>For Windows 8, 10, and 11<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Press <strong>Win + S<\/strong> and type <strong>Event<\/strong>. Select <strong>View Event Logs<\/strong> or <strong>Event Viewer<\/strong> from the suggested options.<\/li>\n\n\n\n<li>In Event Viewer, go to <strong>Applications and Services Logs<\/strong>.<\/li>\n\n\n\n<li>Right-click <strong>DRAWings<\/strong> and select <strong>Save Event As<\/strong> to save the log as a <strong>.evtx file<\/strong>.<\/li>\n\n\n\n<li>Email this file to support for troubleshooting.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Obtaining the Application Log for DRAWings PRO X, XI, and XII<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For these versions, DRAWings support team requires the <strong>application.log<\/strong> file:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Locate the application.log File<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open <strong>File Explorer<\/strong>.<\/li>\n\n\n\n<li>In the address bar, paste:<br><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"229\" class=\"wp-image-2109\" style=\"width: 1000px;\" src=\"https:\/\/www.drawstitch.com\/blog\/wp-content\/uploads\/2024\/11\/Applicationlog.webp\" alt=\"Application.log\" title=\"\" srcset=\"https:\/\/www.drawstitch.com\/blog\/wp-content\/uploads\/2024\/11\/Applicationlog.webp 1000w, https:\/\/www.drawstitch.com\/blog\/wp-content\/uploads\/2024\/11\/Applicationlog-300x69.webp 300w, https:\/\/www.drawstitch.com\/blog\/wp-content\/uploads\/2024\/11\/Applicationlog-768x176.webp 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><strong>For DRAWings XII:<\/strong><br><code><strong>%LocalAppData%\\DRAWStitch\\DRAWings XII\\cache<\/strong><\/code><br><br><strong>For DRAWings XI:<\/strong><br><code><strong>%LocalAppData%\\DRAWStitch\\DRAWings XI\\cache<\/strong><\/code><br><br><strong>For DRAWings X:<\/strong><br><code><strong>%LocalAppData%\\DRAWStitch\\DRAWings X\\cache<\/strong><\/code><\/li>\n\n\n\n<li>Locate the <strong>Application.log<\/strong> file in this folder.<\/li>\n\n\n\n<li>Attach this file in an email and send it to DRAWings support for assistance.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Accessing the Application Log on macOS for DRAWings Users<\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Open Finder<\/strong> and select <strong>Go &gt; Go to Folder\u2026<\/strong>.<\/li>\n\n\n\n<li>Paste the following path into the dialogue box:<br><strong>For DRAWings XII:<\/strong><br><strong><code>~\/Library\/Caches\/DRAWstitch\/DRAWings XII\/<\/code><\/strong><br><br><strong>For DRAWings XI:<br><code>~\/Library\/Caches\/DRAWstitch\/DRAWings XI\/<\/code><\/strong><br><br><strong>For DRAWings X:<\/strong><br><code><strong>~\/Library\/Caches\/DRAWstitch\/DRAWings X\/<\/strong><\/code><\/li>\n\n\n\n<li>Locate the <strong>application.log<\/strong> file.<\/li>\n\n\n\n<li>Attach the file in an email reply and send it to DRAWings support.<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">By following these steps, you can address the <strong>CBU Failure<\/strong> or <strong>Error #80004002<\/strong> and provide the necessary information to DRAWings support for a more comprehensive troubleshooting if needed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you receive a CBU Failure or Error #80004002 when launching DRAWings, it means the software cannot detect the USB security key (dongle). This error can occur due to connection issues, outdated drivers, or a defective dongle. Follow the steps below to troubleshoot and resolve the issue: Step-by-Step Troubleshooting Additional Diagnostic Steps for Persistent Issues&#8230;<\/p>\n","protected":false},"author":1,"featured_media":1287,"template":"","meta":{"_acf_changed":false,"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":""},"categories-kb":[306,309],"class_list":["post-2107","knowledge-base","type-knowledge-base","status-publish","has-post-thumbnail","hentry","categories-kb-support","categories-kb-technical-faqs"],"acf":[],"taxonomy_info":{"categories-kb":[{"value":306,"label":"Support"},{"value":309,"label":"Technical FAQs"}]},"featured_image_src_large":["https:\/\/www.drawstitch.com\/blog\/wp-content\/uploads\/2024\/04\/DRAWingsXII_head.webp",800,414,false],"author_info":{"display_name":"DRAWings Embroidery Software","author_link":"https:\/\/www.drawstitch.com\/blog\/author\/drawings\/"},"comment_info":"","_links":{"self":[{"href":"https:\/\/www.drawstitch.com\/blog\/wp-json\/wp\/v2\/knowledge-base\/2107","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.drawstitch.com\/blog\/wp-json\/wp\/v2\/knowledge-base"}],"about":[{"href":"https:\/\/www.drawstitch.com\/blog\/wp-json\/wp\/v2\/types\/knowledge-base"}],"author":[{"embeddable":true,"href":"https:\/\/www.drawstitch.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.drawstitch.com\/blog\/wp-json\/wp\/v2\/media\/1287"}],"wp:attachment":[{"href":"https:\/\/www.drawstitch.com\/blog\/wp-json\/wp\/v2\/media?parent=2107"}],"wp:term":[{"taxonomy":"categories-kb","embeddable":true,"href":"https:\/\/www.drawstitch.com\/blog\/wp-json\/wp\/v2\/categories-kb?post=2107"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}